By creating an account at paganae.net, you will be able to shop faster, be up to date on an order’s status, keep track of the orders you have previously made and subscribe to our newsletter.

Paganae recognizes and respects your right to privacy and as such, we will treat all personal details and information as private and confidential, and will not disclose them to any third parties unless required by Danish law. We believe in upholding your privacy and are committed to protecting the sensitive information of all of our valued customers. We hate spam as much as you.

While Paganae will make every effort to fulfil your order as promptly as possible, we reserve the right to contact you in the event of changes to your order. Prices, availability and delivery may be subject to change.

In order to make a purchase in our web-shop, you need to log into your account or create an account when proceeding to checkout. In the checkout phase, you can choose from two payment methods:

PayPal
By choosing PayPal as your payment method, you can either pay with credit/debit card, by eCheck or by transferring the total amount of your purchase from your PayPal account to our PayPal account. The credit/debit cards accepted by PayPal are Visa, MasterCard and American Express. It is not necessary for you to have a PayPal account in order to pay with credit/debit card.

When placing your order in the checkout phase, you will be directed to PayPal and guided through the steps necessary to make the transaction. We do not collect your credit/debit card details. PayPal will process the payment on our behalf according to their terms and conditions. Please visit www.paypal.com for further information about their privacy policy. When the transaction at PayPal is complete, you will be redirected back to the finishing step of the checkout phase at Paganae.

Please note: PayPal does not support different shipping and billing addresses. When directed to PayPal, you must not change your chosen address entry which is applied to the PayPal form necessary to make the transaction. If you need to change your billing/shipping address, please go back to either ‘Delivery Info’ or ‘Payment Info’ in the checkout phase and choose another entry from your address book or create a new address.

Once your payment has cleared, your order status in ‘my account’ will change from ‘pending’ to ‘processing’, and we ship your package. When your package has been shipped, your order status will change to ‘sent’. An e-mail notification will be sent to the provided e-mail address whenever your order’s status changes.

Bankt-to-bank wire transfer
By choosing a bank-to-bank wire transfer as your payment method, you must transfer the total amount of your purchase to our bank account. You will be provided all the necessary details for the bank-to-bank wire transfer in the checkout phase.

Please note: You must pay all costs of the wire transfer and make sure you transfer the total amount of your purchase in Euro in order for us to ship your package. For a Danish bank-to-bank wire transfer, the total amount of your purchase will be converted from Euro into DKK - our exchange rate is fixed at 7.45.

Once your payment has cleared, your order status in ‘my account’ will change from ‘pending’ to ‘processing’, and we ship your package. When your package has been shipped, your order status will change to ‘sent’. An e-mail notification will be sent to the provided e-mail address whenever your order’s status changes.

Canceling an order
If you regret any order placed on our web-shop, please cancel your order as quickly as possible by sending us your name, address, order date, customer and invoice number to the e-mail address provided in ‘info/contact’.

Please note: If your payment for the purchase is complete, you must cancel your order before we ship it in order to avoid possible costs and VAT of shipping. If we have already shipped your package, our ‘return policy’ given below is obtaining.

The following 27 member states of the European Union and Monaco are subject to pay Danish VAT, which is 25% of the value of purchase including possible costs of shipping:

Austria, Belgium, Bulgaria, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom.

Our rates are for uninsured shipment with Post Denmark via the Post Office in your country to you.

All shipping prices include all costs of delivery.

Our shipping times do not account for any possible delay due to processing through local customs.

If your country is not listed when checking out, or you wish to make a purchase that exceeds our weight limit, please contact us at the e-mail address provided in ‘info/contact’.

For info about shipping prices, times and countries, please read ‘Shipping’.

Exchange and full refund
At Paganae we will happily exchange any item purchased in our web-shop for any item at the same price, or give a full refund upon receipt of the purchased item. Maybe you got the wrong size or item, or do not want the product for any reason. We refund at the price the item was bought. In cases of exchanging, availability of any item or size may have changed. In order to qualify for an exchange or a full refund, you have to return the item or contact us within 14 days of delivery. However, we cannot exchange or give refund for any item that has been worn, tampered with, used or treated inappropriately or had its sale tag removed. Thus, we can only exchange or give refund for an item which is returned as sold and resalable.

Please note: A full refund includes only the value and possible VAT of any item purchased. We do not refund your possible costs and VAT of shipping. You must pay all the shipping costs when exchanging any item at Paganae, including the costs of shipping the new item back to you.

Please send the item(s) to the address provided in ‘info/contact’ or contact us at the e-mail address also provided in ‘info/contact’ for further details. Please also ensure that every item is packed carefully so that it is not damaged during shipping.

Damaged or faulty goods
If any item purchased in our web-shop is damaged or faulty at reception, we will replace it, exchange it for an item at the same price or give a full refund upon receipt of the purchased item. We refund at the price the item was bought. In cases of replacing and exchanging, availability of any item or size may have changed. In order to qualify for a replacement, an exchange or a full refund, you have to return the item or contact us within 24 months of delivery. In all cases of damaged or faulty goods, the burden of proof determining if the product has been used or treated inappropriately lies with us within 6 months of delivery. After 6 months of delivery, the burden of proof lies with you as a customer.

In any case of damaged goods at reception, we cannot replace, exchange or give refund for any item that has been worn, tampered with, used or treated inappropriately or had its sale tag removed. Please contact us as quickly as possible at the e-mail address provided in ‘info/contact’ to resolve the issue at hand.

In any case of faulty goods, we cannot replace, exchange or give refund for any item that has been tampered with, used or treated inappropriately. Please contact us as quickly as possible at the e-mail address provided in ‘info/contact’ to resolve the issue at hand.

Please note: A full refund includes the value and possible VAT of any item purchased, your possible costs and VAT of shipping. We pay all the shipping costs when replacing or exchanging a damaged or faulty item at Paganae, including the costs of shipping a possible new item back to you.

Please send the item(s) to the address provided in ‘info/contact’ or contact us at the e-mail address also provided in ‘info/contact’ for further details. Please also ensure that every item is packed carefully so that it is not damaged during shipping.